Thank you for using HubeX! Your trust is important to us and we’re committed to protecting the privacy and security of your personal, regulatory and financial information. The information that’s shared with us helps us to provide a wholesome picture of your position and a great experience with HubeX when you submit a Service Request with third party service providers.
Level of financial and or personal information is only shared with your selected service providers on your request to acquire their service in various stages depending on where you are on the service journey and with your approval.
Post the service is rendered, the information you shared with the service provider will be processed and removed from the service provider’s account except processed information on the documentation they created on the system they use to provide you that service.1.3 Applicability to Payments
We have credit card payment gateways, Payment Adviser for direct deposit and split payments and or via Trust account for splitting payments when received.2. INFORMATION WE COLLECT
There are three general categories of information we collect.2.1 Information You Fill Out On The Platform.
Depending on the service you require and what you want to achieve on the platform, we ask for and collect the following business, tax and personal information about you when you use the HubeX Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
You may choose to provide us with additional regulatory, financial and personal information in order to obtain a better user experience when using HubeX Platform. This additional information will be processed based on our legitimate interest or, when applicable, your consent and shared with your choice of Service Providers for Service Requests and approval.
The Payments Data Controller needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
When you use the HubeX Platform, partner services and the Payment Services, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the HubeX Platform and Payment Services.
HubeX and HubeX Payments may collect information, including personal information, that others provide about you when they use the HubeX Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the HubeX Platform and the Payment Services. We do not control, supervise or respond to how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Children accounts can only be created and managed by their immediate family members ie parents or guardians and linked to their own personal account. Our websites and applications are not directed to children under 16 independently and we do not knowingly collect any personal information directly from children under 16 without their immediate parents or guardian’s consent. If you believe that we process the personal information pertaining to a child inappropriately without their parents’ approval, we take this very seriously and urge you to contact us using the information provided under the “Contact Us” section below.3. HOW WE USE INFORMATION WE COLLECT
We may use, store, and process personal information to (1) provide, understand, improve, and develop the HubeX Platform, (2) create and maintain a trusted and safer environment (such as to comply with our regulatory and legal obligations and ensure compliance with HubeX Policies) and (3) provide, personalize, measure, and improve our advertising and marketing.
3.1 Provide, Improve, and Develop the HubeX Platform. We may use the personal information to provide, improve, and develop the HubeX Platform such as to:
We process this personal information for these purposes given our legitimate interest in improving the HubeX Platform and our Members’ experience with it, and where it is necessary for the adequate performance of the contract with you.
3.2 Create and Maintain a Trusted and Safer Environment. We may use the personal information to create and maintain a trusted and safer environment such as to:
We process this personal information for these purposes given our legitimate interest in protecting the HubeX Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to:
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.
3.4 How the Payments Data Controller uses the Personal Information Collected. We may use the personal information as a part of Payment services such as to:
The Payments Data Controller processes this personal information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.3.5 Your Choices
You have choices on the promotional messages that you choose to receive.
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third party application or website to access your HubeX Account or when you participate in promotional activities conducted by HubeX partners or third parties.
Where permissible according to applicable law we may use certain limited personal information about you, such as your general information and not email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the HubeX Platform. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.
The social media platforms with which we may share your personal information are not controlled or supervised by HubeX. Therefore, any questions regarding how your social media platform service provider processes your personal information should be directed to such provider.
Please note that you may, at any time ask HubeX to cease processing your data for these direct marketing purposes by sending an e-mail to opt-out@HubeX.com.4.2 Sharing between Members.
To help facilitate with family planning, service requests to service providers or other interactions between Members, we may need to share certain information, including personal information, with other Members, as it is necessary for the adequate performance of the contract between you and us, as follows:
We don’t share your billing and payout information with other Members.4.3 Profiles, Listings, and other Public Information.
The HubeX Platform lets you publish general business information for listing as service providers, including Business listing details, that is visible to the general public. For example:
Based on our legitimate interest to promote the HubeX Platform we may display parts of the HubeX Platform (e.g., your Listing page) on sites operated by HubeX’s business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.
Information you share publicly on the HubeX Platform may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.4.4 Additional Services by Hosts.
Service Providers may need to use third party services available through the HubeX Platform to assist with managing their business listings or providing additional services requested by you, such as accounting and bookkeeping services or tax returns. Service Providers may use features on the HubeX Platform to share general and or relevant information about the HubeX customer (like ID verification or quantity surveyor for property depreciation ) with such third party service providers for the purposes of coordinating the service requested and or providing other services. Service Providers are responsible for third party service providers they use and ensuring those service providers process customer information securely and in compliance with applicable law including data privacy and data protection laws.4.5 Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights.
HubeX and HubeX Payments may disclose your information, including personal information, to courts, law enforcement, governmental authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against HubeX, (iii) to respond to a valid legal request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iv) to enforce and administer our Terms of Service, the Payment Terms or other agreements with Members, or (v) to protect the rights, business or personal safety of HubeX, its employees, its Members, or members of the public. For example, if permitted due to the forgoing circumstances, Service Providers regulatory information may be shared with tax authorities or other governmental agencies.
These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person's vital interests or for the purposes of our or a third party’s legitimate interest in keeping the HubeX Platform secure, preventing harm or crime, enforcing or defending legal rights, facilitating the collection of taxes and prevention of tax fraud or preventing damage.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon HubeX’s service provider businesses, its Members and the HubeX Platform. In instances where we comply with legal requests without notice for these reasons, we may attempt to notify that Member about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.4.6 Service Providers.
HubeX and HubeX Payments uses a variety of third-party service providers to help us provide services related to the HubeX Platform and the Payment Services. For example, service providers may help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the HubeX Services through third party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services. These providers have limited access to your personal information to perform these tasks on our behalf, and are contractually bound to protect the personal information and only use the personal information in accordance with our instructions .
HubeX and the HubeX Payments will need to share your information, including personal information, in order to ensure the adequate performance of our contract with you.4.7 Partners & Affiliates.
To enable or support us in providing the HubeX Platform and the Payment Services, we may share your information, including personal information, within our Partner & Affiliate program (both financial and non-financial entities) which may or may not be related in terms of ownership.4.8 Collection and Remittance of Service Taxes.
HubeX will require for service providers to confirm their valid registration, notification, permit, or license application of the service/s they wish to provide with a local governmental authority through the HubeX Platform in accordance with local law, we may share information of participating Service Providers with the relevant authority, both during the application process and, if applicable, periodically thereafter, such as the Service Provider’s ABN, business name and or full name and contact details..4.10 Information Provided to Enterprise Customers.
If you have linked your personal HubeX Account to the HubeX Account of a company or other organization (as a “Business” or as a Service Provider), added your work email address, or have a service provider facilitated via another party (such as the future employer or other entity) or used a coupon in a similar capacity in connection with a Business (such as using a coupon to pay for service for other unrelated services to yours within the HubeX platform like properties, quantity surveyor, etc.) through one of our Partner Services, that Partner Service will have access to your name, contact details, permissions and roles, and other information as required to enable use by you and the Partner of such Partner Services.4.11 Host Information Provided to HubeX for Work Customers.
If a service request is designated as being for business purposes and made by a member affiliated with an Affliliated Partner, and the Affiliated Partner is enrolled in our HubeX for Work , such as a booking made for business purposes using a coupon provided by an Partner, we may disclose information related to the Service Request to the Partner, such as the name of the Service Provider, the details of services required, pricing details, and other related information, to the extent necessary for the adequate performance of HubeX’s contract with the Affliliated Partner and to provide the services. . At the request of the Partner or the Member, we may also share this information with third parties engaged by the Partner to provide those related services, financial planning, financial reporting, or other services.4.12 Member Information Provided to HubeX for Work Customers.
If you have linked your HubeX Account with a Partner or service provider’s account , and you are included on a service request designated as being for business purposes, we may disclose information related to the service request to the Affiliated to the extent necessary for the adequate performance of HubeX’s contract with the Affiliated Partner services. Typically, this includes information related to the service request such as your name, type of service required, dates of the service requested, pricing details, and other related information. At the request of you or your Service Provider, we may also disclose this information to service providers engaged by it, such as companies that provide relevant services for example tax return service for a member with investment properties may trigger quantity Surveyor service for property depreciation schedules and property management, or other services. In the event of a dispute, emergency, or similar situation involving a service identified as being for business purposes, HubeX may also share additional relevant information it believes is necessary to safely and quickly address the situation.4.13 Business Transfers.
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes.5. OTHER IMPORTANT INFORMATION
We may review, scan, or analyze your communications on the HubeX Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
These activities are carried out based on HubeX's legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.5.2 Linking Third Party Accounts.
You may link your HubeX Account with your account at a third party social networking service. Your contacts on these third party services are referred to as “Friends.” When you create this link:
We only collect your information from linked third party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.5.3 Third Party Partners & Integrations
The HubeX Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). HubeX doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, HubeX, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.6. YOUR RIGHTS
Consistent with applicable law, you may exercise any of the rights described in this section before your applicable HubeX Data Controller and Payments Data Controller. Please note that we may ask you to verify your identity and request before taking further action on your request.6.1 Managing Your Information.
You may access and update some of your information through your Account settings. If you have chosen to connect your HubeX Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.6.2 Rectification of Inaccurate or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your HubeX Account).6.3 Data Access and Portability.
If applicable by law we may entitle you to request certain copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).6.4 Data Retention and Erasure.
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain circumstances and or jurisdictions, you can request to have all your personal information deleted entirely post account cancellation." Please note that if you request the erasure of your personal information:
If we are processing your personal information based on your consent to provide you with the contractual services and where applicable you may withdraw your consent at any time by changing your Account settings or by sending a communication to HubeX specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 and pending the verification whether the legitimate grounds of HubeX override your own.6.6 Objection to Processing.
HubeX and HubeX Payments may entitle you to request not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing HubeX and/or HubeX Payments will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time ask HubeX to cease processing your data for these direct marketing purposes by sending an e-mail to opt-out@HubeX.com.6.7 Lodging Complaints.
You have the right to lodge complaints about our data processing activities by filing a complaint with our Data Protection Officer who can be reached by the “Contact Us” section below or with a supervisory authority.7. SECURITY