To help keep our community safe and trusted, we’ve published our Standards and Expectations for all Members and Service Providers to follow when interacting and engaging on the HubeX platform.
These Standards are intended to create a single framework that will help Members of the HubeX community better understand what to expect from us and what we expect of them.
How will the Standards be enforced?
Each enforcement decision is the result of careful and detailed work by a team of experts devoted to ensuring we make the right call. Our responses to violations of these policies have been and will continue to be based on the seriousness of the issue. We will strive to take the circumstances of each situation into account when reaching our enforcement decision, but we have limited discretion in our response to serious violations of the policies.
What can I do if I disagree with a decision?
Our enforcement teams are made up of dedicated professionals, but they’re still human. So, in rare cases, enforcement decisions may be incorrect. If you disagree with a decision we’ve made, you can contact us and we’ll re-review the decision carefully. The definitions of the Standards and Expectations themselves aren’t subject to review.
Will the Standards change over time?
We’re always learning and growing and the Standards and Expectations will evolve over time. Make sure to review the Standards if you have any questions about a particular situation.
A platform where anyone can truly feel comfortable interacting and engaging requires a foundation of trust grounded in consistent Expectations of Members and Service Providers and members behaviour. We’ve established these Standards to help guide behaviour and codify the values that underpin our online community.
This is a living document as we’re constantly refining our approach to meet the needs of our community. But these five Standards - safety, security, fairness, authenticity and reliability—remain central pillars in our efforts to help ensure safety and foster belonging. We’re always working to make sure they’re upheld and enforced.
Safety
Your HubeX experience begins the moment you sign up and embraces the online services for you and / or your family. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from abusing, endangering or threatening anyone whether it’s online or any form of actions in physical nature.
Harming yourself or others
You should not commit physical, verbal or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organisations, including terrorist, organised criminal and violent racist groups, are not welcome in this community. HubeX is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.
We take suicide, self-injury, eating disorders and hard drug abuse extremely seriously and work to help people in crisis.
Threatening anyone
You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.
Security
Our HubeX community Members share their personal and financial information with Service Providers as part of their Engagement wih Service Providers. Whether you’re working from an office environment or at home, you should follow your industry guidelines and Code of Conduct when providing services and treat the shared information priviledge in a professional and respectful manner.
Spam, phishing or fraud
Members should not make transactions outside of HubeX’s payments system; commit any fraud, credit card fraud or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system or make false claims against other members of the community.
Violating privacy policy or intellectual property rights
Services Providers should not disclose, distribute or share information obtained from any Members who engage you for services unless authorised by the Members. Service Providers should not access members’s accounts without authorisation or violate other Service Provider’ privacy, copyrights or trademarks.
Fairness
Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities and feel as if can we can truly belong.
Discriminatory behaviour or hate speech
You should treat everyone with respect in every interaction. You should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability or serious diseases. Similarly, insulting others on these basis is not allowed.
Bullying or harassing others
Service Providers should not share personal information of Members unless you obtain their authorisation to provide services as per your Service Listing.
You should not share personal information of Members to shame or blackmail others, target others with unwanted behaviour, defame others or violate our Content and Review Policy. R.
Authenticity
Your HubeX experience should be easy and effortless.. As our community is built on trust, authenticity is essential It requires a balance of shared expectations, timely services, honest interactions and accurate details.
Misrepresenting yourself
You should not provide any false information for service or to provide service ie Incorrect name or date of birth or incorrect data to unlawfully gain from the Commonwealth.
Misrepresentation
Services Providers should not provide inaccurate information experience, qualification or other relevant businesss details. Service Providers should not , mislead Members about the type, nature or details of your service listing, substitute work service listing for another, set up fake or fraudulent accounts, leave fraudulent reviews or engage in deceptive conduct for commercial or personal gains.
Experiences that are merely transactions
HubeX began as a way to allow people to interact and share their personal and financial details for advisory related services. We expect that every Service rRequest or Listing is not just a transaction, but a place for Members who want to achieve their financial goals to belong.
Reliability
Every HubeX Service Request should be a unique experience. HubeX will only work if everyone makes a commitment based on this philosophy.We have to be able to trust and rely on each other whether it be in timely communication, service response or completion of Service Bookings.
Professional conduct
To protect the integrity of the service industry that you are in, every service provider should strictly uphold their industry Code of Conduct and Standards and follow the rules and regulations set in their profession. On a regular basis HubeX will check the validity of your licences and professional indemnity insurance (where applicable) and may cancel your membership if your licence or PI insurance is expired.
Breaking commitments
Except in extenuating circumstances, Service Providers should not cancel the Service Booking after the sService Booking deadline set in the Cancellation Policy. Service Providers should deliver service within the service timeframe.
Being unresponsive
Service Providers should not have persistently low ratings, be unresponsive after accepting a Service Request , fail to meet the service deadline, fail to respond to queries in a timely manner from Members about their Service Booking or refuse to participate in our Resolution Process.